Refund Policy

Clipvanta provides creative and technical professional services. Because our deliverables are the result of skilled human labor, customized specifically for each Client and project, we operate under a general policy that payments made for services are non-refundable once work has commenced, except in the specific circumstances outlined in this policy.

This approach is standard practice in the professional services and creative production industry, where time and expertise are the primary inputs. We invest significant resources in each project from the moment work begins, and we are unable to recover that investment once work has been performed.

That said, we recognize that situations can arise where a refund or credit is appropriate and fair. This policy is designed to address those situations transparently and consistently, so that both Clipvanta and our Clients understand their rights and obligations from the outset of any engagement.

All refund requests must be submitted in writing to studio@clipvanta-digital.com and will be evaluated in accordance with the terms set forth in this policy. Clipvanta will acknowledge all refund requests within two (2) business days and issue a final determination within ten (10) business days of receipt.

A project is considered to have commenced on the date that Clipvanta both receives the required deposit payment and confirms in writing that work has begun. Prior to that date, the following cancellation terms apply:

• If the Client cancels a project before any deposit payment has been made, no charges will apply and no refund is necessary.
• If the Client cancels a project after submitting a deposit payment but before Clipvanta has commenced any work, the Client is entitled to a full refund of the deposit amount, less any applicable payment processing fees charged by our payment processor.
• If Clipvanta determines, at our sole discretion, that we are unable to fulfill a project after accepting the deposit — for any reason attributable solely to Clipvanta — the Client will receive a full refund of all amounts paid, with no deductions.

Cancellation requests submitted prior to project commencement must be made in writing. Refunds for pre-commencement cancellations will be processed within seven (7) business days of the written cancellation request.

Once a project has formally commenced — meaning the deposit has been received and Clipvanta has begun work — cancellation requests will be evaluated based on the stage of completion at the time the cancellation is requested. The following schedule applies:

• If the Client requests cancellation after work has commenced but before the first draft has been delivered, Clipvanta will retain a portion of the deposit proportional to the amount of work completed at the time of the cancellation request. Any remaining deposit balance will be refunded to the Client.
• If the Client requests cancellation after the first draft has been delivered and reviewed, no refund will be issued. Delivery of a first draft constitutes substantial performance of our service obligation, and the deposit and any milestone payments made to that point are fully earned and non-refundable.
• If the Client requests cancellation after final delivery and approval, all payments are fully non-refundable. Final approval, whether express or implied by the passage of the review period as defined in our Terms of Service, constitutes the Client's acceptance of the completed deliverable.

In all cases of post-commencement cancellation, Clipvanta will provide the Client with all completed work product generated up to the point of cancellation, in whatever state it exists at that time. Clipvanta is not obligated to finalize or polish partially completed work following a Client-initiated cancellation.

Clipvanta is committed to delivering work that meets the specifications outlined in the agreed project brief and quotation. If the Client believes that a delivered project does not meet the agreed specifications, the following process applies:

The Client must submit a written notice of dissatisfaction within five (5) business days of delivery of the relevant draft or final file. This notice must include a specific, detailed description of the ways in which the delivered work fails to conform to the agreed project specifications. General expressions of dissatisfaction with aesthetic or creative outcomes — where the work otherwise conforms to the agreed specifications — do not constitute grounds for a refund.

Upon receipt of a quality concern notice, Clipvanta will review the submitted feedback and the original project specifications. If we determine that the delivered work does not meet the agreed specifications, we will, at our option:

• Perform additional revisions at no additional charge to bring the work into conformance with the agreed specifications.
• Issue a partial credit applicable to a future project engagement.
• Issue a partial or full refund, at Clipvanta's discretion, based on the nature and severity of the non-conformance.

Clipvanta does not issue refunds based on subjective dissatisfaction with creative direction, stylistic choices, or aesthetic outcomes where the Client has approved a creative direction in advance and the delivered work is consistent with that approved direction. Creative services involve inherent subjectivity, and our obligation is to deliver professional work in accordance with the agreed brief — not to guarantee a specific creative experience or emotional response.

In the event that Clipvanta is unable to complete a project and deliver the agreed deliverables due to circumstances attributable to Clipvanta — including but not limited to our failure to meet a confirmed delivery deadline by more than five (5) business days without prior notice, or our inability to fulfill the agreed scope of services — the Client will be entitled to the following remedies:

• A full refund of all payments made for work not yet delivered, including any deposit amounts attributable to unperformed work, processed within ten (10) business days of the confirmed failure.
• A prorated refund for any portion of the project that was agreed upon but not completed, calculated based on the proportion of the total scope that remains undelivered at the time Clipvanta notifies the Client of its inability to complete the project.

Delays or failures caused by Client-side factors — including but not limited to late delivery of required materials, delayed payment, delayed feedback or approvals, or force majeure events as defined in our Terms of Service — do not entitle the Client to a refund and will not be treated as a failure by Clipvanta to deliver.

If a project is delayed beyond the confirmed delivery date due to circumstances beyond either party's reasonable control, Clipvanta will notify the Client in writing as promptly as practicable and will provide a revised estimated delivery timeline. The Client may elect to cancel the project and receive a prorated refund for unperformed work in such circumstances, provided that the cancellation is requested in writing within five (5) business days of Clipvanta's delay notice.

The following circumstances are explicitly excluded from eligibility for refunds under this policy:

• Dissatisfaction with creative or aesthetic outcomes where the delivered work conforms to the agreed project brief, specifications, and any approved creative direction.
• Change of mind, change in business direction, or the Client's decision not to use the completed deliverables after they have been delivered and accepted.
• Delays or issues caused by the Client's failure to provide required materials, feedback, or approvals on time.
• Project outcomes affected by the quality, resolution, or technical limitations of the raw materials provided by the Client.
• Requests for refunds submitted more than ten (10) business days after delivery of the relevant draft or final file, unless a prior written quality dispute notice was submitted within the five (5) business day review window.
• Payments made for revision rounds beyond the included number, which are non-refundable once the additional revision work has been performed.
• Payments made for rush delivery fees, where the rush delivery was completed within the agreed accelerated timeline.
• Projects where the Client has provided materials that are found to violate third-party intellectual property rights, applicable laws, or our Terms of Service, resulting in Clipvanta's inability to complete or deliver the project.

In certain circumstances where a full or partial monetary refund is not applicable, Clipvanta may, at our discretion and with the Client's agreement, offer an account credit in lieu of a cash refund. Account credits may be applied toward any future project engagement with Clipvanta and do not expire for a period of twelve (12) months from the date of issuance.

Clients may also request that a deposit paid for one project be transferred and applied to a different project, provided that the transfer request is submitted before substantial work has commenced on the original project. Transfer requests will be evaluated on a case-by-case basis and are subject to the availability and scheduling capacity of Clipvanta at the time of the request.

Account credits and transferred deposits are non-transferable to third parties and carry no cash redemption value. They may not be combined with promotional discounts or other credits unless Clipvanta expressly authorizes such combination in writing.

Clipvanta takes chargebacks and payment disputes very seriously. We strongly encourage all Clients to contact us directly at studio@clipvanta-digital.com to resolve any billing concern or dissatisfaction before initiating a chargeback or payment dispute with their card issuer or bank.

In the event that a Client initiates a chargeback or payment dispute without first contacting Clipvanta and allowing us a reasonable opportunity to resolve the concern, Clipvanta reserves the right to:

• Submit all relevant project documentation, communications, and delivery records to the payment processor or card network in defense of the disputed charge.
• Immediately suspend delivery of any in-progress work and withhold all project files pending resolution of the dispute.
• Permanently decline future service engagements with the Client.
• Pursue recovery of any chargeback fees, legal costs, or other expenses incurred in connection with the dispute through all remedies available under applicable law.

Clients who initiate chargebacks for payments that Clipvanta determines were legitimately earned and properly charged — including payments for completed and delivered work — may be held liable for the full amount of the disputed payment, associated chargeback fees, and any legal costs incurred by Clipvanta in the dispute process.

We want to resolve every concern fairly and efficiently. Please reach out to us first — we are committed to making it right.

All approved refunds will be processed using the same payment method used for the original transaction. Clipvanta does not issue refunds via a different payment method than the one originally used, except in cases where the original payment method is no longer available, in which case an alternative method will be agreed upon in writing.

The following timelines apply to refund processing:

• Refund requests will be acknowledged within two (2) business days of receipt.
• A determination on the refund request will be issued within ten (10) business days of receipt of the written request and all supporting information.
• Approved refunds will be initiated within five (5) business days of the determination. The time required for the refunded amount to appear in the Client's account will depend on the Client's financial institution and payment method and is typically three (3) to ten (10) business days from initiation.

Clipvanta will provide written confirmation of any approved refund, including the refund amount and the date on which the refund was initiated. If a refund does not appear within fifteen (15) business days of the initiation date, the Client should contact their financial institution before contacting Clipvanta for further assistance.

This Refund Policy is incorporated by reference into Clipvanta's Terms of Service and forms part of the binding agreement between Clipvanta and the Client. In the event of any conflict between the terms of this Refund Policy and the Terms of Service, the Terms of Service shall control, except with respect to matters specifically addressed by this Refund Policy, in which case this policy shall govern.

Clipvanta reserves the right to update or modify this Refund Policy at any time, at our sole discretion. Material changes will be communicated by updating the "Last Updated" date at the top of this document. Any changes to this policy will apply to engagements initiated after the effective date of the updated policy. Projects already in progress under a previously accepted quotation will be governed by the version of this policy in effect at the time of project commencement, except where required otherwise by applicable law.

By engaging Clipvanta's services, submitting a project brief, or making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy in its entirety.