Privacy Policy

We collect information in the following categories, depending on how you interact with us:

Information You Provide Directly. When you contact us through our website, submit a project inquiry, or engage our services, you may provide us with personal information, including but not limited to:

• Your full name and professional title or company name.
• Your email address and, if provided, your telephone number and mailing address.
• Project description, budget range, and other details you include in your inquiry or project brief.
• Payment information, which is processed by our third-party payment processor and is not stored directly by Clipvanta.
• Any other information you voluntarily include in communications with us.

Information Collected Automatically. When you visit our website, certain technical information is automatically collected by our web server and analytics tools, including:

• Your Internet Protocol (IP) address and approximate geographic location derived therefrom.
• The type and version of web browser you use, your operating system, and your device type.
• The referring URL that brought you to our website, and the pages you visit within our site.
• The duration of your visit and the actions you take on each page.
• Error logs and technical diagnostic data generated during your visit.

Client-Provided Project Materials. When you engage our services, you will upload or transmit raw media assets, including video files, audio recordings, and related materials, to Clipvanta for processing. These materials may contain personal information about individuals depicted or recorded therein. You, as the Client, are solely responsible for ensuring that you have all necessary rights and permissions to provide such materials to us and to authorize our processing of them.

Clipvanta uses the information we collect for the following purposes:

• To respond to your inquiries, provide project quotations, and communicate with you about the services you have requested.
• To process and fulfill service engagements, including receiving project materials, performing editing and production work, and delivering completed files.
• To process and record payments for services rendered.
• To maintain and improve the quality, reliability, and performance of our website and services.
• To comply with applicable legal obligations, respond to lawful requests from public authorities, and enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Clipvanta, our Clients, and the public.
• To send you transactional communications related to your project, including delivery confirmations, revision requests, and invoices.
• To analyze aggregated, anonymized usage data to understand how our website is used and to make improvements thereto.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Where applicable privacy laws require a legal basis for the processing of personal information, Clipvanta relies on the following bases:

• Contractual Necessity. Processing that is necessary to perform a contract with you — including fulfilling service orders, issuing invoices, and delivering project files — is conducted on the basis of contractual necessity.
• Legitimate Interests. Processing conducted for our legitimate business interests, including website analytics, fraud prevention, service improvement, and professional communications, where such interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation. Processing that is necessary for us to comply with applicable laws, regulations, or lawful government orders.
• Consent. Where we rely on your consent for a specific processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Clipvanta does not share your personal information with third parties except in the following limited circumstances:

• Service Providers. We may share information with trusted third-party service providers who assist us in operating our business and providing our services. These include payment processors, cloud storage providers, project management tools, and email communication platforms. All such service providers are contractually obligated to use your information only as necessary to provide their services to us and to maintain appropriate security measures.
• Legal Requirements. We may disclose your information if required to do so by applicable law, regulation, legal process, or governmental request — including in response to a court order, subpoena, or other lawful demand.
• Protection of Rights. We may disclose information when we believe, in good faith, that such disclosure is necessary to protect the rights, property, or safety of Clipvanta, our Clients, or the public, or to prevent fraud or other illegal activity.
• Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will provide notice of such a transfer and of any resulting changes to this Privacy Policy.

We do not knowingly share personal information with third parties located in jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

Clipvanta retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to maintain business records, and to comply with our legal, regulatory, and contractual obligations.

Specifically, we retain the following categories of information for the following periods:

• Project files, communications, and records associated with completed service engagements are retained for a period of three (3) years following project completion to support potential disputes, warranty claims, or client reorder requests.
• Financial records, invoices, and payment records are retained for a minimum of seven (7) years to satisfy applicable tax and accounting requirements.
• Website analytics data is retained in aggregate, anonymized form and is not subject to a fixed retention period.
• Inquiry and contact form data from individuals who did not proceed to a service engagement is retained for a period of twelve (12) months and then deleted.

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records. Requests for deletion will be honored to the greatest extent permitted by applicable law.

Clipvanta implements reasonable and industry-appropriate technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, destruction, or loss. These measures include the use of encrypted communications protocols (SSL/TLS) for data transmitted between your browser and our website, restricted access controls for systems that process personal information, and secure file transfer protocols for the exchange of project materials.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information using commercially reasonable security practices, we cannot guarantee absolute security. In the event of a data security incident that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law.

You are responsible for maintaining the confidentiality of any account credentials or access keys used to transmit project materials to Clipvanta. Please notify us immediately if you believe your access credentials have been compromised.

Depending on your location and the applicable laws in your jurisdiction, you may have certain rights with respect to your personal information. These rights may include:

• The right to access the personal information we hold about you and to receive a copy of that information in a structured, commonly used, machine-readable format.
• The right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
• The right to request deletion of your personal information, subject to applicable legal exceptions and our legitimate need to retain certain records.
• The right to object to or restrict certain types of processing of your personal information, including processing based on legitimate interests.
• The right to withdraw consent at any time for any processing activity for which consent is the legal basis, without affecting the lawfulness of prior processing.
• The right to lodge a complaint with your applicable supervisory authority or data protection regulator if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to all verifiable requests within thirty (30) calendar days, or within such shorter or longer period as required by applicable law. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

Our website may use cookies, local storage, and similar tracking technologies to enhance the functionality and performance of the site and to collect usage analytics data. Cookies are small text files placed on your device by websites you visit.

We use the following categories of cookies:

• Strictly Necessary Cookies. These cookies are essential for the website to function properly and cannot be disabled. They include session management cookies and security-related cookies.
• Analytics and Performance Cookies. These cookies collect anonymized data about how visitors interact with our website, including which pages are visited most frequently and how users navigate through the site. We use this data to improve the performance and usability of our website.
• Preference Cookies. These cookies remember your preferences and settings to provide a more personalized browsing experience.

Most web browsers allow you to control cookies through browser settings, including the ability to refuse all cookies or to be notified when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website. Refer to your browser's help documentation for instructions on managing cookies.

Our website and services are not directed at or intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from children under the age of eighteen. If we become aware that we have inadvertently collected personal information from a child under eighteen without verifiable parental consent, we will take prompt steps to delete that information from our systems.

If you believe that we may have inadvertently collected information from a child under eighteen, please contact us immediately using the contact information provided below so that we can take appropriate action.

Clipvanta may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this document. We may also provide additional notice of material changes through email communications to active Clients or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information and about any changes that may affect your rights. Your continued engagement with our website or services after the posting of an updated Privacy Policy constitutes your acceptance of the revised policy.